Guest experience
The floor code opens a cleanliness rating or lobby report. Room details are available only to authorized staff after sign-in.
HOTEL OS · BITHRAH TECH
HOTEL OS
Every report reaches the right person. Every step stays clear until resolution.
Start readingHOTEL OSOperations / Overview
Tasks under control
Example: reports today48
Example: resolved41
Workstreams03
Guest report from the floor code
Assigned to the right team
Action recorded and task closed
One workspace. Clear roles.
From a floor code beside each guest-floor lift to one workspace for supervisors, housekeeping and maintenance. A simple guest experience, built around the hotel’s actual locations.
Guests report from their location; supervisors see the full picture; teams receive their assigned tasks. An administrator creates users and manages their permissions.
Report desk
Track status, priority, assignment and the action history in one place.
Housekeeping and maintenance
Dedicated team workflows, with access tied to each person’s role.
Account administration
A supervisor creates staff accounts and assigns roles, without a shared account for everyone.
One journey, from start to finish.
Sign locations are reviewed first, then the approved floor and location codes are activated. The report then moves between the guest, supervisor and team.
Scan
A guest scans the floor code by the lift to rate cleanliness or report a lobby issue. Authorized staff can select a room after sign-in.
Receive
The report reaches operations with its context and priority.
Act
A supervisor assigns it to housekeeping or maintenance and follows progress.
Resolve
The team records the action, leaving a reviewable history.
